Chat system basic features:
  • Online/offline/away statuses
  • Offline messaging system
  • Remote administrations
  • Operator management system
  • "Find free operator" system (the new lead is connected to the operator with the least amount of work)
Chat operator features:
  • Sound alerts
  • Spell checking
  • History email sending system
  • History file saving system
  • Canned phrases management system
  • Change status system
  • User statistics system
User chat window features:
  • Sound alerts
  • History email sending system
  • Fast messages getting/sending system
  • Hot keys