Authors FAQ
For your convenience find here the answers to common questions submitted to our customer client care
General
Order
Payment
Security and Privacy
General
How do I make more money by using PayPro?
At PayPro we give you the peace of mind to fully focus on developing your product and not worrying about managing online selling and handling product/license delivery. We take care of selling your product online, delivering the purchased products, handling security, customer support, accepting and managing a large variety of payment methods and currencies, distributing royalties and commissions, localizing worldwide and follow up with clients to offer cross-sale products and/or use other strategies to sell more products. Our services, support and strategies will increase you revenue almost instantly, providing you with the needed time to do what you do best, develop your products.
Back To QuestionsWho can use PayPro?
PayPro specializes in selling software online. If you are an independent software author, or represent a company looking into taking the next step to become the leader in your field, than our professional team is the right channel partner for you. Sign up to start using our services today.
Back To QuestionsCan PayPro also sell my subscription products?
Yes, PayPro sells and manages subscription products and can also manage charges on demand.
Subscription Customers have a highly secure PayPro customer account that they are able to use to manage the subscriptions, upgrade to better subscription and update their payment methods or personal information.
Back To QuestionsHow much does it cost to sell software online using PayPro?
Registering is free and carry no obligations. There are no monthly fees or setup fees. Once we resell your product we will take a low commission of 4.9%+$1USD from the sale. All advanced features are included with no extra charge in order to help your company grow. Professional services are included with no extra charge. For more information please contact us here.
Back To QuestionsHow can I start selling software online using PayPro?
Working with PayPro is almost instant. if you are a software vendor and your software is NOT adult entertainment related, all you need to do is to sign up here.
Once you do, we will review your web site and activate your account to use our unprecedented, advanced sales powering system, PayPro Platform.
Back To QuestionsHow can PayPro Passport software security help me protect my product from piracy?
PayPro Passport is our unique solution for online software activation. Implementing our PayPro software security solution into your products will help you gain better protection from hackers and fraudsters, automatically gaining revenue.
In addition, we implemented security measures that will assist us with fraud detection and prevention while we resell your product.
All these services are absolutely free of charge for our partners.
Back To QuestionsOrder
What happens after the order is placed?
After purchasing products/services online, the purchaser will receive an invoice and purchase confirmation email. The purchase confirmation email contains all necessary information to download and activate your product. Both the order page and confirmation letter layout and design is highly customizable. Optionally we can also ship your product internationally.
Back To QuestionsHow to use a discount coupon?
Coupon code can be generated using PayPro Platform and can be used by the purchaser to buy the product at a discounted rate. The coupon can be used on the order page and a discount is applied if the following conditions are met:
- The coupon is valid
- The coupon is available for the product
After entering the coupon code, if the above conditions were met, you will be able to see the actual discount.
Back To QuestionsIs the order page localized?
Yes, the order page is localized to many languages and currencies. Local payment methods are also available such as WebMoney and Solo. PayPro Platform is fully localized, which means that product name, price, description and confirmation email can also be localized. Even the control panel is localized and can be viewed in most major languages.
Back To QuestionsPayment
What payment methods are accepted?
- Credit Cards (Visa, MasterCard, American Express, JCB, Discovery, Maestro, Solo/Switch)
- PayPal
- WebMoney
- Paysafecard
- Purchase Order
- Mail Orders (Credit Card Details, Check, Cash, Money Order, Cashier Check, Bank Draft)
- Fax Order
- Phone Order
Purchase Orders can be paid using Mail (Credit Card Details, Check, Cash, Money Order, Cashier Check, Bank Draft), Phone (credit card), Fax (credit card), Wire Payment, Bank Transfer, PayPal or Payoneer.
Back To QuestionsAre foreign currencies accepted?
Absolutely. Foreign currencies are very well handled. The purchaser can select any of the 158 displayed currency.
The product price can be set to any of the 14 major currencies. Multiple currency based pricing is also available, which means that one product can have different price per currency.
Back To QuestionsDo I have to collect sales tax?
PayPro Global, Inc. is an Ontario Corporation with registered offices in Toronto, Canada. You don’t need to collect sales tax on products resold by PayPro if you are not a Canadian Corporation. PayPro is required to collect GST/PST in Canada on sold products.
Our order page automatically presents appropriate taxes to the buyers during the checkout process. We do all the financial heavy lifting, collecting appropriate sales taxes from your customers and remitting payment to the proper authorities.
Back To QuestionsDo I have to collect VAT?
You don’t need to collect VAT. PayPro collects VAT from all EU consumers who do not have a valid VAT ID for electronically delivered products. The collected VAT is paid directly to the relevant national authorities.
This allows you to be worry free about collecting and filing VAT, giving you more time to build your software and business.
Back To QuestionsDelivery
How long does it take to receive an ordered backup CD/DVD?
- For customers located in USA: 7 days
- For customers located in Europe: 9 days
- For customers located elsewhere: 21 days
Support
Security and Privacy
Is your order page secure?
Paypro is PCI DSS Certified (Payment Card Industry Data Security Standard). PCI DSS is the most important security standard for the card payment industry. All transactions are made using a SSL connection (128 bytes) provided by Thawte. The data sent from your browser to PayPro servers is always encrypted. PayPro servers are certified McAfee Secure and scanned daily by ScanAlert for known vulnerabilities.
Back To QuestionsDo you share customer information?
We share customer information only with our close partners in order to finalize the order and deliver the product. All your customer information is available to you and can be listed, graphed and analyzed using our powerful data center (part of PayPro Platform) and can be downloaded in multiple file formats. This allows you to have full control over your customer data.
Back To Questions